About Pottery Barn Teen

Pottery Barn Teen is the home retail brand of Williams Sonoma focus exclusively on the teen market which offers a complete line of furniture and accessories to teen bedrooms, lounge and study spaces, college dorm rooms and etc.

My Role

As a Digital Designer, I specialized in creating engaging email designs, homepage layouts, and e-gift card designs for Pottery Barn Teen and Pottery Barn Kids. Additionally, I contributed to the PBK Registry App by designing UI icons and produced various digital marketing assets, enhancing the overall user experience and visual appeal across platforms.

DESIGN STUDY

Increase click through rate and conversion rate

One of the primary goals of email campaigns is to encourage customers to click through to the website, driving product browsing and purchases. To understand the impact of different designs on the click-through rate (CTR), our team collaborated with the CRM team and conducted A/B testing after identifying our target customers. This study led to improvements in our design system and ultimately boosted sales. Below are examples where we refined our design system based on user research and incorporated more animations, which contributed to a higher CTR.

BEFORE

AFTER

BEFORE

AFTER

Homepage Design

Selected high performing emails

E-Gift Card Illustration

PBK APP UI Icons